Managed IT Services
in Dallas, TX
Help desk, 24/7 monitoring and cybersecurity for Dallas companies with 10 to 300 users, run from our North Dallas office on Alpha Road.
In Texas Since 1999 · MSP 501, 7 Years Running · SOC 2 Type 1 (2023) · 120-Day Guarantee · 5-Min Avg First Response
Local Dallas engineers, on call 24/7, for the systems your business runs on every day.
- 24/7 monitoring and a 5-minute average first response
- Managed cybersecurity with Sophos XDR
- Cloud management and Microsoft 365 administration
- vCIO strategy and quarterly business reviews
- Published plans from $91 per user per month
Get Your Free Business Technology Assessment
Managed IT services in Dallas from Uprite cost $91 to $138 per user per month on published plans, covering help desk, monitoring, cybersecurity, backup and IT planning from our office at 5757 Alpha Road. Every plan comes with a 120-day exit and a first-year rate lock. Want a full outsourced IT department, or backup for the IT person you already have? Both are priced below.
It’s the Dallas arm of the same managed IT services program we’ve run for Texas companies since 1999, with one local twist. Our Dallas bench includes the engineers from Trif Technologies, a North Dallas IT firm that had supported businesses along the Tollway since 2000 before it joined Uprite in August 2026. Trif's home was 5757 Alpha Road, the same address as our Dallas office today. Same people. Deeper bench.
Recognized and Trusted Across Texas Business IT
Awards & Industry Recognition
At a glance
Dallas Managed IT at a Glance
The short version, for anyone comparing providers with 3 browser tabs open. Everything below is published.
| What you’re checking | Uprite in Dallas |
|---|---|
| Price | From $91 per user per month (remote, offices under 12 people) to $138 per user per month (fully managed, on-site included). Microsoft licensing is billed separately. |
| Office | 5757 Alpha Rd, Suite 530, Dallas, TX 75240 |
| Local team | Engineers from Trif Technologies, in North Dallas since 2000, backed by Uprite’s Texas bench |
| First response | 5-minute average across every priority level, measured on our own ticket data |
| Support hours | 24/7 on every plan except IT Essentials, which covers business hours (up to 8 hours per user a month) |
| Contract exit | Leave inside the first 120 days with no penalty |
| Price protection | Your rate is locked for the first 12 months |
| Coverage | Dallas, Collin, Denton and Tarrant counties, plus Ellis, Johnson, Rockwall and Kaufman |
| Dallas main line | (469) 699-8765 |
Managed IT services are an ongoing arrangement where an outside provider runs a company’s help desk, monitoring, security, backup and IT planning for a flat monthly fee, usually priced per user. You get the coverage of an IT department without hiring one, and the provider is on the hook for keeping things running.
Watch what managed IT actually costs in Dallas (3:44)
What’s included
What Managed IT Services in Dallas Include
Nobody shops for managed IT on a calm Tuesday. Somebody clicked a bad link, the backup turned out to be 6 months stale, or the one IT person just gave notice. So here’s what sits inside the plan, roughly in the order it starts to matter. Basics first. We also walk through each line, plan by plan, in our guide to what managed IT services in Dallas include.
Keeping the day running
A help desk that picks up
Real engineers answer, with a 5-minute average first response. Not an auto-reply. The day-to-day side has its own page, IT support in Dallas.
24/7 monitoring
Servers, firewalls and laptops report in around the clock. On Fully Managed IT and IT Pro, after-hours alerts reach a person. More on round-the-clock support for Dallas offices.
Microsoft 365 and cloud
Licensing, tenant security, Teams, SharePoint and Azure. See Microsoft 365 services in Dallas and managed cloud in Dallas.
Backups somebody tested
Fully Managed IT tests restores every quarter instead of assuming they work. Big difference. Recovery planning lives on disaster recovery services in Dallas.
Protecting it and planning ahead
Security in the plan
On Fully Managed IT, endpoint detection, email filtering, MFA and phishing training come standard. Not an add-on. The full program is on cybersecurity services in Dallas.
Eyes on the network
Firewall management, SIEM and SOC monitoring for companies that want more coverage. See managed security for Dallas companies.
A vCIO with a budget
Quarterly reviews and a 12-month roadmap you can actually plan spending around. Details on vCIO services in Dallas.
Backup for your IT person
Already have someone in-house? We take nights, projects and security so they can run the day. That’s co-managed IT services in Dallas.
One thing we see a lot. A company buys support from one vendor, security from a second and backup from a third. 3 contracts. 3 portals. And when the file server dies at 2 a.m., 3 people pointing at each other.
Phones and AI tools fit under the same roof when you need them, through business VoIP in Dallas and managed AI services in Dallas.
Pricing
What Managed IT Services Cost in Dallas
Most providers in this market won’t put a number on the page until after a discovery call. We’d rather you walk into that call already knowing ours. Every plan below is a flat monthly rate per user, with Microsoft licensing billed on top. No hidden fees.
| Plan | Starts at, per user per month | Best for | What sets it apart |
|---|---|---|---|
| Fully Managed IT | $138 | Dallas companies that want the whole IT function handled, on site and remote | vCIO planning, on-site infrastructure management, the advanced security stack, quarterly backup tests |
| IT Pro (remote only) | $110 | Teams of 12 or more that rarely need hands on site | 24/7 support, advanced endpoint and email security, an annual plan plus monthly virtual check-ins |
| IT Essentials (remote only) | $91 | Offices under 12 people running on Microsoft 365 | Business-hours support up to 8 hours per user a month, Microsoft Defender security, quarterly planning |
| Co-Managed IT | $100 | Companies keeping an internal IT person or team | A shared roadmap, compliance consulting and clean handoffs with your staff |
| MSSP Security Focus | $40 | In-house IT teams that need a SOC behind them | Firewall, SIEM and SOC monitoring, vulnerability scanning, incident response, quarterly security reviews |
Here’s the math on a real-sized office. Take 25 people in a Las Colinas suite. Fully Managed IT starts at $3,450 a month for that team. IT Pro starts at $2,750. Mixed teams can sometimes split plans, so the warehouse crew and the controller don’t have to cost the same.
Want the line-by-line version, including what pushes a quote above the starting rate? Our breakdown of what managed IT services cost in Dallas walks through it, and every rate also sits on our published pricing page.
Managed IT or a Dallas hire? The BLS numbers
The fair comparison isn’t our price against zero. It’s our price against the person you’d otherwise hire.
The Bureau of Labor Statistics May 2025 wage survey puts the average Dallas-Fort Worth computer user support specialist at $63,030 a year. Salary is only part. Across US private industry, employers spent $46.89 an hour on total compensation for every $32.82 in wages in the second quarter of 2026, according to the BLS Employer Costs for Employee Compensation series, so that one help desk hire really costs about $90,050 a year once benefits and payroll taxes land.
| Role in Dallas-Fort Worth | People employed in the metro | Average salary | Loaded yearly cost | Fully Managed IT seats that buys |
|---|---|---|---|---|
| Computer user support specialist | 22,600 | $63,030 | about $90,050 | 54 |
| Network and computer systems administrator | 11,740 | $108,020 | about $154,330 | 93 |
| Information security analyst | 7,080 | $133,790 | about $191,150 | 115 |
Sources are BLS Occupational Employment and Wage Statistics for the Dallas-Fort Worth-Arlington metro (May 2025) and the national BLS private-industry compensation ratio for Q2 2026, which works out to 1.43 times wages. Seats are priced at $138 per user per month.
Read that first row again. One loaded help desk hire costs about the same as Fully Managed IT for a 54-person company. And that hire is paid for roughly 2,080 of the year’s 8,760 hours. Nights, weekends, vacations and the week they’re out with the flu? Not covered. Neither is security.
Full disclosure. We sell the managed side of that comparison, so weigh this accordingly. If you run 150 people with steady, predictable IT needs, one strong internal hire plus a co-managed arrangement is often the better buy, and we’ll say so during the assessment rather than quote you a plan you don’t need.
Service levels
The Service Levels We Put in Writing
Every MSP says it’s responsive. Few say how responsive. Fewer still put it somewhere you can hold them to it.
Our measured number is a 5-minute average first response across every priority level, with a triage target of under 10 minutes. That’s an average across our own ticket data, not a per-ticket contract promise, and we’d rather tell you that plainly than dress it up as a guarantee we’d have to bury in the footnotes later.
What should you ask? How fast does a real person start? How fast is it fixed? Who picks up Sunday night? Here’s what each managed plan commits to.
| Service level | Fully Managed IT | IT Pro (remote) | IT Essentials (remote) |
|---|---|---|---|
| Support hours | 24/7 | 24/7 | Business hours, up to 8 hours per user a month |
| Monitoring and alerts | Full visibility, with after-hours response | 24/7 alerting with immediate response | Basic alerting only, no response |
| Security stack | Advanced protection tools included | Advanced endpoint and email security | Microsoft Defender stack |
| Infrastructure | On-site and cloud | Azure and cloud | Azure and cloud |
| Backup testing | Quarterly | Twice a year | Once a year |
| Planning | vCIO and planning sessions | Annual plan plus monthly virtual check-ins | Quarterly planning |
| Rate lock | First 12 months | First 12 months | First 12 months |
| Exit | Inside 120 days, no penalty | Inside 120 days, no penalty | Inside 120 days, no penalty |
4 things to get in writing from any Dallas MSP
This part applies whether you hire us or not. In a May 2022 joint advisory, CISA, the NSA and the FBI told managed service provider customers to make sure their contracts spell out the security controls the provider runs, require multifactor authentication on the services they receive, and give them visibility into what the provider’s own accounts do on their network. Check your current agreement for all of it. Then check ours. The advisory covers the middle 2 items below. The other 2 come from the DFW proposals prospects bring us for a second opinion.
- Response and resolution, defined separately. A 15-minute response that fixes nothing for 2 days is still a 2-day outage.
- MFA on every admin account that touches your systems, the provider’s included.
- Logs you can actually see, so you know when the provider’s accounts touched your systems and why.
- An exit clause with a handback date in it. Your passwords, documentation and backups belong to you.
Want the benchmarks behind those clocks? Our MSP SLA benchmarks for 2026 compare the published response and resolution data.
The Dallas team
A North Dallas IT Team Since 2000, Now Part of Uprite
Plenty of providers rank for Dallas with a sales office and a remote queue. Fair question to ask any of them. Who’s actually here?
Ours has a name. Kim Trif founded Trif Technologies in 2000 at 5757 Alpha Road in North Dallas and spent 26 years building a BBB A+ rated practice around network design, virtualization, backup and everyday support for small and mid-sized businesses. Uprite acquired Trif in August 2026, and keeping every engineer on their existing accounts was a condition of the deal.
So the engineer who already knows your network still answers your tickets. That part stayed. What changed is everything behind them, from 24/7 dispatch to a bigger bench to the security tooling of a 42-person Texas company that’s been doing this since 1999 and now runs offices in Houston, San Antonio and Dallas. The full story is in our Trif Technologies announcement.
2000
The year Trif Technologies opened on Alpha Road in North Dallas.
1999
The year Uprite started serving Texas businesses, under the same ownership ever since.
No. 264
Our 2026 Channel Futures MSP 501 rank, our 7th consecutive year on the list.
42
People on the Uprite team across Dallas, Houston and San Antonio.
Most of the old Trif client base sits along the Tollway, in Richardson, Addison, Coppell, Farmers Branch, Plano and Frisco, so that’s where our on-site coverage runs deepest, and it’s the same corridor the Alpha Road office sits on. There’s no private-equity sponsor behind Uprite, and none was involved in the Trif deal, which matters more than it sounds the day your MSP gets bought.
The paperwork side, for those who ask. We were named to the CRN Pioneer 250 in 2025, completed a SOC 2 Type 1 examination in 2023, and our CEO, Stephen Sweeney, was a 2026 MSP Titans of the Industry finalist in the multi-location category.
Comparing providers
What Dallas MSP Pages Tell You, and What They Leave Out
On October 8, 2026, we searched managed IT services in Dallas from a Dallas location and read the top 5 results line by line. 4 were provider pages. 1 was a directory.
1 of the 5 published prices, per device, with its full-service tiers on 1-, 3- or 5-year terms. 1 published a response time. None published a service-level table, and none cited government data. That isn’t a knock on anyone’s engineers. Plenty of good shops just don’t publish. But it leaves a buyer comparing tone of voice instead of terms.
| What a buyer needs to compare | Top 5 Dallas results, Oct 8, 2026 | Uprite |
|---|---|---|
| A price on the page | 1 of 5 | Yes, 5 plans from $40 to $138 per user |
| Pricing unit | Per device, where shown | Per user, plus licensing |
| A response-time number | 1 of 5 | 5-minute average first response |
| A written service-level table | 0 of 5 | Yes, by plan, above |
| Contract length or exit terms | 2 of 5 | 120-day exit with no penalty, rate locked for 12 months |
| Government data cited | 0 of 5 | BLS, CISA and Texas sources on this page |
Your best move with any shortlist, us included? Ask for the price, the response number, the service-level table and the exit terms in writing before the second meeting. How fast and how plainly a provider answers tells you a lot about how it runs. Silence tells you more.
If you’d rather see the field scored by name, our list of the best managed IT providers in Dallas does that, and the Dallas-Fort Worth IT buyers guide covers the contract side.
Texas compliance
The Texas Rules a Dallas Business Has to Plan Around
Texas changed the math on small-business security in 2025. Quietly.
Senate Bill 2610 took effect September 1, 2025. It protects a Texas business with fewer than 250 employees that holds sensitive personal information from exemplary damages after a data breach, but only if the business can show it was running a cybersecurity program that fits its size when the breach happened.
| Employees | What SB 2610 expects from the program |
|---|---|
| Fewer than 20 | Simplified requirements, including password policies and employee cybersecurity training |
| 20 to 99 | Moderate requirements, including CIS Controls Implementation Group 1 |
| 100 to 249 | Conformity with a recognized framework, such as the NIST Cybersecurity Framework, NIST SP 800-171, the ISO/IEC 27000 series or SOC 2 Type 2 |
A safe harbor you can’t document isn’t a safe harbor. During the free assessment, we’ll tell you which tier fits your headcount and where your documentation falls short.
The breach side runs on a clock too. Texas law requires a report to the Texas Attorney General as soon as practicable and no later than 30 days after a business discovers a breach that affects 250 or more Texans. 30 days. That goes fast when you’re still working out what was taken.
Industry rules stack on top of the state ones. Medical and dental practices answer to HIPAA, CPA and tax preparation firms to the FTC Safeguards Rule, and defense suppliers to CMMC. We go deeper on each in healthcare IT in Dallas, financial services IT in Dallas and CMMC compliance in Dallas.
Who it’s for
Who We Support Across Dallas
We’re built for companies with 10 to 300 users that have at least one outsider asking hard questions about their security. Sometimes that’s an insurer. Sometimes an auditor. Often it’s a bigger customer’s vendor questionnaire with a Friday deadline.
- Law firms, where client confidentiality and wire instructions make email the soft spot. See IT services for Dallas law firms.
- General contractors running jobsites from Frisco to Midlothian, where a trailer’s internet connection is the whole office (construction IT services in Dallas).
- Manufacturers selling into defense and aerospace supply chains. Our manufacturing IT page for Dallas plants covers the shop floor.
- Professional services firms along the Tollway that live inside Microsoft 365.
- Property managers and commercial real estate offices juggling sites across the metro, covered on IT services for real estate.
- Smaller offices that need the essentials done right, which is what small business IT support in Dallas is built for.
Who isn’t a fit? Single-computer home offices, one-off repair jobs and enterprises with thousands of seats. Somebody else will serve you better, and we’d rather say that up front than waste your afternoon.
3 objections we hear from Dallas owners
We got burned by our last MSP. Fair. That’s the whole reason the 120-day exit exists. If the first 4 months don’t feel different, you leave, and your passwords and documentation leave with you.
We already have an IT person. Good. Keep them. Co-managed IT gives them a bench for nights, projects and security without anyone’s job being on the line.
Managed IT sounds expensive. Compared to what? One loaded help desk hire in Dallas runs about $90,050 a year before anyone covers a single weekend, which is the same money as Fully Managed IT for 54 people.
Service area
Where We Work Across Dallas-Fort Worth
Uprite Services, Dallas office
5757 Alpha Rd, Suite 530, Dallas, TX 75240
Sales (469) 699-8766 · Main (469) 699-8765 · Support (469) 699-8767
Remote support reaches anywhere in the metro the same way. Distance is irrelevant there. On-site coverage runs deepest near the office, and we won’t pretend otherwise. During the assessment we’ll tell you what on-site timing looks like for your address, so you don’t find out during your first real outage.
North Dallas and Collin County
Straight up the Tollway and US 75 from Alpha Road. City pages for Plano, Frisco, McKinney, Allen and Richardson.
Las Colinas, Dallas County and the Mid-Cities
Office parks, distribution and the airport corridor. City pages for Irving, Carrollton, Garland, Grapevine and Arlington.
Fort Worth and Denton
A different market from north Dallas, and we treat it that way. See managed IT in Fort Worth, IT support in Fort Worth, Denton and IT support across north Denton County. Ellis, Johnson, Rockwall and Kaufman counties are inside the service area too.
Onboarding
How Getting Started Works
Free Business Technology Assessment
We evaluate your current environment. Infrastructure, security posture, backup coverage, licensing, and gaps. No charge, no obligation, and no sales pitch disguised as an assessment.
Custom Technology Roadmap
Based on the assessment, we build a prioritized roadmap. What needs to happen first, what can wait, what it will cost, and what the business impact looks like at 90 days, 6 months, and 12 months.
Structured Onboarding
Migration, user training, documentation, and cutover. We handle the heavy lifting so your team doesn’t lose a day of productivity. Your service rate is locked for the first 12 months. Tenant-level work, including consolidating a second tenant after an acquisition, sits on our Microsoft 365 tenant management in Dallas page.
Ongoing Proactive Management
Monitoring, security, help desk, vendor management, and quarterly strategy reviews. You get a named account team, not a rotating queue of strangers.
What Our Clients Say
Hector and Kareem are super helpful! They are always willing to take on my computer problems even if its small. I had my mouse disappear off my screen, it was an user issue but Hector didn't make me feel small or "dumb" for this error. We love uprite!
Gerardo Sanchez was very helpful & professional. Uprite Services has great customer service and outstanding technicians. We have used them for several years and will continue our business with them.
I had been having trouble with an IT matter that I didn't think would be fixed but Arvin Ebueng from Upright took his time with me and worked with me until we were able to resolve the issue. The issue was an internal issue with the way the program was written, but Arvin came up with a great work around so that I am now able to do what I need to do at my job. Long story short, he got me access to both things that I need access to simultaneously and daily. Thanks 😊 Arvin, you are much appreciated 👏 💐 🥳.
I’ve been extremely satisfied with Uprite Services and would recommend them without hesitation. They consistently deliver reliable, high-quality work and truly feel like a true partner rather than just another vendor. A special thank you goes to Arvin Ebueng, he is always quick to respond to our needs and incredibly easy to communicate with. No matter how busy things get, Arvin makes sure we’re taken care of promptly and with a smile. His responsiveness and clear communication have made every interaction smooth and stress-free. Thank you, Arvin and the entire Uprite team, Peerless Equipment is a customer for life!
I'm am not a "tech" person, however the team at Uprite gets me through the technological side of computers and software so that I can function on a daily basis... but the most enduring quality is that they care. Special shoot out to Mary, Sergio, Eufemio, Hector, and Jeff just to name a few... I appreciate each of you and the help you give me.
Great service by Juan and Jacob. Always helping us out at Alamo City Trailer Sales. We have been using this company for over 10 years and always happy with the work they do.
Before you decide
What Dallas Businesses Ask Before Signing
How much do managed IT services cost in Dallas?
$91 to $138 per user per month covers Uprite’s managed plans in Dallas, before Microsoft licensing. Fully Managed IT starts at $138 with on-site support and a vCIO, IT Pro at $110 for remote-only teams of 12 or more, and IT Essentials at $91 for offices under 12 people that run on Microsoft 365. Security-only coverage for a company with its own IT staff starts at $40, and the full plan sheet is on our Dallas managed IT pricing page.
Is managed IT the same as an MSP?
Close to it. Most people use the terms interchangeably. An MSP, or managed service provider, is the company. Managed IT services are what it sells, an ongoing arrangement where the provider runs your help desk, monitoring, security, backup and planning for a flat monthly fee.
How fast does Uprite respond to support requests in Dallas?
5 minutes, on average, across every priority level, measured on our own ticket data, with a triage target of under 10 minutes. That’s an average rather than a per-ticket guarantee. So ask any provider, us included, how it defines response and resolution before comparing numbers.
Do you have a real office in Dallas?
We do, at 5757 Alpha Rd, Suite 530, in North Dallas, and the Dallas main line is (469) 699-8765. It’s the same Alpha Road address where Trif Technologies was founded in 2000, and on-site visits for the northern half of the metro leave from there.
What happened to Trif Technologies clients?
Their engineers stayed put. Uprite acquired Trif Technologies in August 2026, kept every engineer on their existing accounts, and added 24/7 dispatch, a bigger bench and Uprite’s security tooling behind them. The ticket portal is the main thing that looks different.
Can you work alongside our in-house IT person?
Short answer, yes. Co-managed IT starts at $100 per user per month. Your person keeps the day-to-day relationships while we cover nights, security, big projects and the vacation weeks nobody planned for.
What does Texas SB 2610 mean for a Dallas business?
If you have fewer than 250 employees and hold sensitive personal information, SB 2610 can shield you from exemplary damages after a breach, but only if you can show a cybersecurity program that fits your size. Under 20 employees means basics like password policies and training, 20 to 99 means CIS Controls IG1, and 100 to 249 means a recognized framework such as NIST CSF.
Do we have to sign a long contract?
Not to try us. Many clients choose an annual agreement for the stability, but every plan carries a 120-day satisfaction guarantee, so if it isn’t working inside the first 120 days you can leave without a penalty. Your rate stays locked for the first year either way.
How long does it take to switch MSPs?
About a week for the assessment. After that, onboarding depends on how many users, sites and systems you have, and on how quickly the outgoing provider hands over passwords and documentation. The roadmap from step 2 sets that timeline before anything moves.
Talk to a Dallas IT Expert Today
Every month on an IT setup you don’t trust is another month of risk you carry alone. The assessment is free, takes about a week, and comes with no obligation. Or call our Dallas office at (469) 699-8766.
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