Client Bill of Rights
This bill of rights is our pledge to deliver world-class service, evidenced by best-in-class client satisfaction. These rights reflect our Uprite corporate values:
Our service pledge to your business.
You have the right to expect an honest and professional partner who will earn and keep your trust and put your needs ahead of theirs. That means meeting our commitments, clear and transparent agreements with no hidden conditions, up-front pricing with no hidden fees, and owning our mistakes and what it takes to make good.
You have the right to expect us to protect your business from the risk of data loss and compromise. We will assess your risk and make clear recommendations on how to protect your data and systems. We will keep your data safe and never share it with others.
You have the right to highly available technology infrastructure and systems that experience minimal downtime.
You have the right to expect timely, clear, and frequent communication on issue status and resolution without technical jargon. You will not need to chase us down for timely updates on service tickets, quotes, or projects. You also will be able to speak with a technician, manager, or Uprite executive.
You have the right to be treated with dignity, respect, and professionalism. You will be listened to patiently. You should feel that your issue is important to us.
You have the right to information technology support delivered by the right resource, fixed right the first time, and when you need it. For high-priority issues, that could be after-hours, on the weekend, or during holidays.
You have the right to a service that meets its service level agreements (SLAs), is delivered by knowledgeable technicians, and is supported by a transparent, process-oriented operation.
You have the right to a proactive service that helps your business leverage technology to improve operations and helps you make sound business decisions. We will continuously conduct assessments of your infrastructure, review our findings, and update your Business Technology Roadmap (BTR) accordingly.
You have the right to invoices that are accurate and easy to interpret.
You have the right to accurate and complete documentation of your technology infrastructure, available to you at any time.
You have the right to a single point of contact who you can call to escalate a request or for consultative support on technology needs and procurement.
You have the right to a service that provides value for your investment by demonstrating measured success, delivering projects on time and within budget, and considering your return on investment.
Reliable. Transparent. Committed to You.
The Uprite Guarantee
120-Day Satisfaction Guarantee
If you’re not satisfied within 120 days, you may get out of your contract.
Locked-In Pricing for 12 Months
Your service rate is guaranteed not to increase during your first year.
No Surprise Fees – Ever
No hidden charges. No unexpected invoices. Complete billing transparency.
Emergency Support Guarantee
Get critical issues resolved fast, emergency support is always available.
We Understand Your Technology Challenges
Our experts have your technology needs covered so you can stay secure, be more efficient, grow your business, and succeed in the marketplace. Schedule time with us today to explore how Uprite can help you reach your objectives.
What Texas Clients Say About Uprite
Hector and Kareem are super helpful! They are always willing to take on my computer problems even if its small. I had my mouse disappear off my screen, it was an user issue but Hector didn't make me feel small or "dumb" for this error. We love uprite!
I’ve been extremely satisfied with Uprite Services and would recommend them without hesitation. They consistently deliver reliable, high-quality work and truly feel like a true partner rather than just another vendor. A special thank you goes to Arvin Ebueng, he is always quick to respond to our needs and incredibly easy to communicate with. No matter how busy things get, Arvin makes sure we’re taken care of promptly and with a smile. His responsiveness and clear communication have made every interaction smooth and stress-free. Thank you, Arvin and the entire Uprite team, Peerless Equipment is a customer for life!
I'm am not a "tech" person, however the team at Uprite gets me through the technological side of computers and software so that I can function on a daily basis... but the most enduring quality is that they care. Special shoot out to Mary, Sergio, Eufemio, Hector, and Jeff just to name a few... I appreciate each of you and the help you give me.
Great service by Juan and Jacob. Always helping us out at Alamo City Trailer Sales. We have been using this company for over 10 years and always happy with the work they do.
I highly recommend Uprite Services for any business in need of reliable IT support in the Houston area. Their team is incredibly knowledgeable, responsive, and always goes above and beyond to ensure everything runs smoothly. From network management to cybersecurity solutions, they've helped us streamline our operations and avoid potential IT issues before they arise. They are professional, trustworthy, and always ready to provide personalized support. If you're looking for a dependable IT partner for your business, Uprite Services is the way to go!
Jared was fast and efficient!!! He showed up on time and installed our new pc, set up was easy. We have always had a good expierience with Uprite!!
