Managed IT Services in Schertz, TX and the Randolph Metrocom
Uprite provides managed IT services in Schertz, TX for a fixed monthly fee per user, covering help desk, cybersecurity, 24/7 monitoring, backup, and compliance support. We run all of it from our San Antonio office about twenty-two miles down the road, for the distributors, manufacturers, suppliers, and professional firms working across Schertz, Cibolo, and Universal City.
Proactive IT support, warehouse and office systems that stay up through a shift, and the security answers your customers and prime contractors keep asking you for, backed by a 120-day satisfaction guarantee.
Get a Free Schertz IT AssessmentNo obligation. We’ll send a custom assessment within 48 hours.25+ Years in Texas | MSP 501 7 Consecutive Years | SOC 2 Type 1 Certified | 120-Day Guarantee
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The Schertz Problem
Half Your IT Requirements Arrive in Somebody Else’s Contract
Schertz reads like a bedroom community and works like a freight hub. It counted 42,002 residents at the 2020 census, up from 31,465 ten years earlier, and is past 44,000 now. It also spans three counties, Guadalupe, Bexar, and Comal, and sits between Interstate 35 and Interstate 10 with more than 400,000 workers inside a fifteen-mile radius. The city’s own economic development office lists over 77 distribution companies operating inside the city limits, and Amazon, FedEx, UPS, Sysco, and Caterpillar all run major operations here. That mix is what makes IT in this market its own problem, and it is why our managed IT team in San Antonio treats Schertz as a category rather than a suburb.
Here is the shape of it. When a company exists to store, move, assemble, or supply something for a customer several times its size, that customer ends up writing a large part of its technology policy. The dock window is theirs. The data format for the purchase order and the shipping notice is theirs. The uptime they expect is theirs. And over the last few years, the security terms have become theirs too. None of it was ever negotiated as an IT decision, and none of it arrived with a budget attached.
You can see the consequences on the floor before you see them on a report. Handheld scanners drop off the wireless in the middle of an aisle because a metal building was covered with three access points chosen by whoever was cheapest. Label printers stop responding and a shift starts writing tickets by hand. The warehouse management system runs on a box in a closet with a fan pointed at it. The office network and the operations network are the same network, so a guest laptop and the machine that releases orders can see each other. Nobody notices any of this until the day trucks are backed up at the dock waiting on software.
Then there is the part of Schertz that no generic city page mentions. This is the largest city of the Randolph Metrocom, the ring of communities around Randolph Air Force Base, and roughly 22% of residents are veterans. A lot of local suppliers and machine shops sit somewhere in a defense supply chain, usually two or three tiers down, and their obligations arrive as a flow-down clause rather than a direct federal contract. DFARS 252.204-7012 and the NIST SP 800-171 requirements land in the terms. Self-assessment requirements began appearing in Department of Defense solicitations on November 10, 2025, and although third-party certification under the next phase was suspended in July 2026, the underlying contract obligations did not go anywhere. Our CMMC compliance work in San Antonio exists because of exactly this situation.
Break-fix IT is the wrong shape for any of it, and the reason is arithmetic rather than character. If you only pay when something is broken, then nobody is being paid to keep it working. No one earns anything for noticing that a backup job stopped completing in March, that the wireless survey is four years and two racking layouts out of date, or that a supplier questionnaire due next month asks about multi-factor authentication you never turned on.
Everything below is about closing that gap. One managed environment that covers the warehouse floor as well as the front office, priced per user, monitored around the clock, and documented well enough that you can answer the questionnaire without a fire drill.
Find out what your next customer audit would turn up.
We review your network, warehouse systems, endpoints, backups, and accounts, then send a written assessment inside 48 hours. It costs nothing and the report belongs to you regardless of what you decide.
Get a Free IT AssessmentWhat You Should Expect
What Managed IT Services in Schertz Should Actually Cover
The label has been stretched to the point of uselessness. Two proposals can both say managed IT on the cover page and describe completely different amounts of work, so it is worth being concrete about what the term is supposed to buy.
For a Schertz operation the interesting question is not whether help desk is included. It is whether the scope stops at the office door. A quote that covers laptops and Microsoft 365 but treats the wireless in the warehouse, the scanners, the label printers, and the workstation attached to the shipping station as somebody else’s equipment is a quote for half a company.
The other place buyers get caught is the base agreement. The lower per-user number wins the comparison, and then endpoint security turns out to be a tier upgrade, restores were never actually tested, segmenting the operations network becomes a billable project, and anything after the day shift is out-of-scope labor at $200 an hour. That proposal was never cheaper. It was smaller, and the gap showed up on a bad week rather than at signing.
So this is the comparison we put in front of owners running 20 to 200 users in this market. Read it as a checklist against whatever else you are holding.
| Line item | Uprite (from $91/user/mo) | Typical regional MSP ($125–$175/user/mo) |
|---|---|---|
| Help desk the floor and the office can both reach | Included, real technicians | Usually included |
| Barcode scanners, label printers, and shipping workstations in scope | Yes, treated as production equipment | Frequently excluded as operations hardware |
| Warehouse wireless designed for the racking layout | Surveyed and re-surveyed when the layout changes | Access points added where the ladder reaches |
| Segmentation between operations and office networks | Part of onboarding, not a change order | Quoted as a project later |
| NIST SP 800-171 gap review and System Security Plan support | Available, and we do the writing with you | Referred out to a consultant |
| Customer and prime contractor security questionnaires | We complete them alongside you | Handed back to you to answer |
| 24/7 monitoring of servers, switches, and wireless | Included in IT Pro | Often a tier upgrade |
| Cover outside the day shift | Matched to your shift pattern in writing | Billed hourly after 5pm |
| Endpoint security (EDR) | Included | Commonly an add-on |
| Email security and phishing defense | Included | Commonly an add-on |
| Backup with restores that get tested | Included, tested semi-annually | Backup yes, testing rarely |
| Adding users and devices as you hire | Standard onboarding, rate locked for year one | Setup fee per seat is common |
| Strategic IT planning (vCIO) | Quarterly or monthly reviews | Rarely at the base tier |
| Published pricing | Yes, on the website | Almost never |
| Written satisfaction guarantee | 120 days | None we have seen in this market |
| SOC 2 Type 1 certification | Yes | Few local providers hold it |
Rows two through six are the ones that decide whether this actually works for a Schertz company, and they are the rows most quotes leave silent. Our full managed IT services page breaks every plan out line by line, plants can compare it against our manufacturing IT scope, and the statewide Texas managed IT pricing guide shows how the tiers compare across the rest of the market.
Ask what is included. Then ask what is excluded, and ask specifically about the warehouse and about anything a customer might audit. The second answer tells you far more about the next two years than the price does.
Before You Switch
The Four Things Schertz Owners Push Back On
“We’re a distribution business. Our IT is Wi-Fi, email, and the WMS.”
That is exactly the point. Those three things are the business, which makes them the least forgiving systems you own. A laptop failure costs one person a morning. Wireless that drops in the racking costs a shift, and an order system that stops releasing costs you a dock full of drivers and a phone call from a customer. We size and monitor those first and treat the office as the easier half of the job.
“The defense requirements don’t apply to us. We sell commercial.”
Often true, and worth checking rather than assuming. Around Randolph the obligations usually arrive indirectly, through a purchase order from a prime or a tier-one supplier that carries DFARS and NIST SP 800-171 language in the terms. Plenty of Metrocom companies discover it during a renewal rather than a bid. It takes us about an hour to read your customer terms and tell you whether any of it reaches you, and that hour costs nothing.
“We got a cheaper quote from a shop right here in the Metrocom.”
Put the two side by side against the table above rather than against each other. The gap is almost never the help desk. It is endpoint security, restore testing, network segmentation, after-hours cover, and who answers the questionnaire, and each of those is priced at zero in a quote that simply leaves it out. If the local quote covers all of it and still comes in lower, take it. We would rather lose on the merits than win on a comparison nobody checked.
“You’re in San Antonio, not Schertz.”
True, and we would rather say it than dance around it. Twenty-two miles is close enough that dispatching here is routine scheduling rather than an escalation, and about 80% of what goes wrong never needed anyone in the building. What a larger San Antonio operation gives you is bench depth: 24/7 coverage at 3am, a security specialist when a customer sends an audit, and a vCIO for planning. A two-person shop cannot staff all three, however close it parks.
Service Area
Where We Cover Across the Metrocom, and How On-Site Really Works
Our office is at 11831 Radium St., San Antonio, TX 78216. Schertz is about twenty-two miles from it, and there is no clever routing involved, just Loop 410 or I-35 depending on the hour. That distance is the whole reason on-site work here is ordinary scheduling instead of a trip somebody has to justify on a call.
Coverage runs across the Randolph Metrocom and the corridor either side of it: Schertz itself, Cibolo, Universal City, Selma, Live Oak, Converse, Garden Ridge, Marion, Santa Clara, Kirby, Windcrest, and out toward Seguin. If your building sits off I-35, I-10, FM 3009, FM 78, or Loop 1604, you are inside our normal dispatch range. Companies at the north end of the corridor often work alongside our New Braunfels managed IT clients, and plenty of them also use our San Antonio IT support desk for a second office.
Roughly 80% of tickets close remotely. Somebody connects, works out what is wrong, fixes it, and no vehicle moves. The remaining fifth genuinely needs hands on equipment, and in this market that is nearly always infrastructure rather than desktops. A switch fails and a whole zone of the building drops off. Racking gets reconfigured and the wireless coverage that used to work no longer does. You are taking the unit next door and need the circuit ordered, the wireless designed, and the workstations staged before the lease starts. A rack has to be rebuilt because it grew one cable at a time and nobody can trace anything. Those are the ones we drive for.
The three-county thing is worth understanding rather than worrying about. Schertz spans Guadalupe, Bexar, and Comal, which changes nothing about how your network or your support works, but it does change permitting, utility service, and above all carrier availability. Circuit options and lead times here vary address by address far more than they do inside a single metro, which matters enormously if you are signing a lease with a move-in date attached. We check the specific address before anybody commits to one.
Verify Before You Sign
The Numbers Behind Uprite
Every figure here can be checked before you ever take a sales call. That is the only reason we publish them.
25+ yrs
Supporting Texas businesses from San Antonio, Houston, and Dallas-Fort Worth.
MSP 501 7x
Seven straight years on the Channel Futures MSP 501, ranked #264 nationally in 2026.
$91
Where IT Essentials starts, per user per month. IT Pro is $110, Fully Managed is $138, and all three sit on this website.
120 days
Written satisfaction guarantee inside the contract itself. Miss the mark and you leave, with nothing owed and no notice period to argue about.
SOC 2
Type 1 certified, plus the HIPAA Seal of Compliance for practices handling patient records.
22 miles
From our San Antonio office to Schertz. Close enough that on-site work is scheduled, not escalated.
Differentiators
Four Things That Set Us Apart Here
The Price Is on the Website Before You Call
Plans open at $91 per user per month and the figures are published, so a proposal is a question of which tier fits rather than what number they think you will accept. Nearly every provider bidding on Schertz work makes you sit through a discovery call first. Compare the whole market in our Texas MSP pricing index or the regional cost breakdown for San Antonio.
We Fill In the Security Questionnaire With You
When a customer or a prime sends thirty pages of controls questions, that document usually lands on an operations manager who has no way to answer it. We answer it with you, from evidence we already hold, and we fix the gaps it exposes rather than writing an optimistic yes. That work sits alongside our managed security services and our CMMC readiness guidance for Texas suppliers.
The Warehouse Floor Is In Scope
Scanners, label printers, the shipping workstation, the wireless above the racking, and the box running your order system are production equipment, and we cover them as such. Most agreements quietly draw the line at the office door and call the rest operations hardware. If it stops your dock, it is our problem.
A 120-Day Exit You Can Actually Take
It is written into the contract rather than printed on a brochure. If we fall short of what we committed to, you can leave inside 120 days with nothing to pay and no notice to negotiate. It has been in every agreement we write for years, which is precisely why we onboard carefully rather than quickly, on top of our cybersecurity solutions and tested backup and recovery.
Getting Started
How Onboarding Works
Every provider promises a painless transition and then spends four months quietly working out what you already have. Here is our sequence, with the real timelines attached.
Step 1. A Call About Your Constraints
Half an hour on your shift pattern, your headcount, your sites, the systems that cannot stop, and any customer or contract requirements you are already carrying. We ask what a bad hour costs you, because that number decides how the rest of the plan is built. Nobody presents anything at you on that call.
Step 2. We Walk the Building
A no-charge review that covers the floor as well as the office: wireless coverage against the current racking, the network and where it is segmented, endpoints, backup health, cloud configuration, and account hygiene. You keep the written report whether or not you sign, and a fair number of people use it to hold their existing provider to account instead.
Step 3. A Proposal Priced Off the Published Rates
There is no mystery number in it. The per-user rates are already on this site, so the only live questions are which tier fits and what sits inside it. Read it against the comparison table above, row by row, and against any competing quote you are holding.
Step 4. Cutover Around Your Shifts
Two to four weeks of real work, scheduled against your operation rather than our calendar. Monitoring agents deployed, security stack configured, networks separated properly, every system written down, credentials moved into a vault, a documented offboarding process, and support workflows switched on. Your people can raise a ticket from the first morning.
Step 5. Reviews That Track Your Commitments
Help desk for daily issues, 24/7 monitoring for infrastructure, and quarterly or monthly reviews depending on the plan. We go through what broke, what changed, what a customer has started asking for, and what the next twelve months of hiring or racking will need from the network. Deeper planning sits with our vCIO service.
Most Schertz clients are fully running on the new environment inside three weeks. If you have a second building, a warehouse system that can only be touched between shifts, or contract obligations that need documenting first, five is more realistic and we will say so before you sign rather than afterwards.
Honest Fit Check
Who This Is Built For (And Who It Isn’t)
The names that put Schertz on the map are large. Amazon, FedEx, UPS, Sysco, and Caterpillar all operate here, spread across sites like Tri-County Business Park, Titan Industrial Park, and Four Oaks Distribution Center. The layer we actually serve sits around them: the 20 to 200 person companies that supply, service, haul for, and staff those operations, plus the clinics and professional firms that grew up alongside them. We are a good fit for some of those and an honest mismatch for others.
| Right fit | Not the right fit |
|---|---|
| A distributor or 3PL whose order and warehouse systems have to stay up through a shift, not just a business day | An enterprise with 500+ staff and a full internal IT department. We do co-managed work, but you probably need a different scale of partner. |
| A supplier or machine shop in the Randolph corridor carrying DFARS or NIST SP 800-171 language in its customer terms | A three-person startup that needs email and a shared drive. An MSP would be premature. Microsoft 365 and a decent password manager will carry you further right now. |
| A company that has started receiving security questionnaires from customers and has nobody obvious to answer them | A buyer whose only test is the smallest number on the page. A provider quoting $60 per user is leaving out things you will pay for later, usually on the worst possible day. |
| A medical, dental, or specialty practice in the Metrocom carrying HIPAA obligations | |
| A business running a Schertz site plus a second address in San Antonio that were never designed to behave as one network |
If your own team already handles the day-to-day and the gap is depth rather than headcount, co-managed IT is usually the better shape. Your person stays, and stops being the only one who knows how anything works.
What Clients Say
Trusted by Texas Operations That Cannot Afford a Stopped Line
FAQ
What Schertz Business Owners Ask Us First
Fully managed coverage in the Schertz and San Antonio market typically lands between $125 and $175 per user per month once security and backup are counted. Our published rates start at $91 for IT Essentials, which is business-hours support, core monitoring, and the Microsoft Defender stack. IT Pro at $110 adds round-the-clock monitoring, advanced endpoint and email protection, Azure management, and regular strategy reviews. Fully Managed IT with on-site support opens at $138. A 40-person distributor on IT Pro is looking at roughly $4,400 a month, and that rate is held for the first twelve months however many people you add.
Yes. Around Randolph, those obligations usually reach a company through a flow-down clause in a purchase order rather than a direct federal contract, most often DFARS 252.204-7012 and the NIST SP 800-171 requirements. We run a gap review against that control set, help you build and maintain the System Security Plan and the plan of action, and put the technical pieces in place: access control, multi-factor authentication, logging, media handling, encryption, and an incident response process. Self-assessment requirements began appearing in Department of Defense solicitations on November 10, 2025, and although third-party certification under the following phase was suspended in July 2026, the DFARS obligations in your existing terms did not change.
Yes, and we treat it as part of the job rather than a favor. When a thirty-page controls questionnaire arrives it usually lands on an operations manager with no way to answer it, and the temptation is to write an optimistic yes and hope nobody checks. We answer it with you from evidence we already hold, flag every genuine gap, and give you a dated plan for closing the ones that matter. That plan is also what you show the customer, which is usually worth more to them than a perfect score would have been.
Yes, and this is where most agreements quietly stop. Scanners, label printers, the shipping workstation, the wireless above the racking, and the machine running your order or warehouse system are production equipment as far as we are concerned, so they are monitored, patched, and supported like anything else. Wireless in particular gets surveyed against the actual racking layout and re-surveyed when that layout changes, because steel and stacked inventory move coverage in ways a single site visit will never predict. If it stops your dock, it is in scope.
For day-to-day IT it changes nothing at all. Schertz spans Guadalupe, Bexar, and Comal counties, but your network, your security controls, and your support have no idea which side of a line your building sits on. Where it genuinely shows up is in carrier availability and circuit lead times, which vary address by address here far more than they do inside a single metro, and in permitting and utility service for a new build or fit-out. Check the specific address before you commit to a move-in date, and let us check the circuit options at the same time.
Yes. Schertz is the largest city of the Randolph Metrocom and we dispatch across the whole of it, including Cibolo, Universal City, Selma, Live Oak, Converse, Garden Ridge, Marion, Santa Clara, Kirby, and Windcrest, along with Seguin to the east. Everything is delivered from our San Antonio office about twenty-two miles away, roughly 80% of tickets close remotely, and coverage is priced per user rather than per location, so a company with a building in Schertz and an office in San Antonio is one agreement rather than two.
Start Here
A Lost Contract and a Stopped Dock Cost More Than the Fix
It takes one bad event. The average small-business breach costs $254,445, and that number covers none of what comes after: the weeks of disruption, the customer who quietly moves the volume elsewhere, the insurance renewal that doubles, the audit you suddenly cannot pass. Or the quieter version, which happens far more often. Somebody leaves, and it emerges that the admin passwords went with them because nobody ever built a vault.
Schertz is full of companies whose systems were sized for a smaller, simpler operation and are now carrying requirements that arrived from customers rather than from a plan. Between $91 and $138 per user per month, doing it properly costs a small fraction of one bad week.
Or call our San Antonio office directly at (210) 366-4811.
