Uprite is a Houston-dedicated, independently owned Texas managed IT alternative to Gravity Systems, with published flat-rate pricing, a 120-day no-penalty satisfaction guarantee, sub-10-minute issue triage, and coverage across Houston, Dallas, and San Antonio. Gravity Systems is a respected Austin-headquartered IT firm that has run since 1997 and built its name on Apple and Mac support, so the right pick depends on whether you want a Houston-focused Texas partner or a Mac-specialist national provider. See our Houston managed IT services for the full scope.
TL;DR. Uprite and Gravity Systems are both experienced providers serving Houston managed IT buyers. Gravity has operated since 1997, is headquartered in Austin, delivers nationwide, and is known for Apple and Mac support. Uprite has served Texas since 1999, stays Houston-invested, and covers Houston, Dallas, and San Antonio directly. Pick Uprite for published pricing, a 120-day no-penalty guarantee, a year-one rate lock, sub-10-minute triage, and a team whose whole business is Texas. Pick Gravity if you are a Mac-first shop or want a national provider with deep Apple experience.
Uprite vs Gravity Systems at a glance
Both companies support small and mid-sized businesses across greater Houston, but they are built differently. The table below lines up the factors Houston buyers ask about most before they choose or switch a managed IT partner.
| Factor | Uprite | Gravity Systems |
|---|---|---|
| Headquarters and focus | Houston-invested, Texas-dedicated MSP | Austin, TX headquarters; Houston and Phoenix offices; nationwide delivery |
| Tenure | Serving Texas since 1999, 25+ years | In business since 1997, 28+ years |
| Texas metro coverage | Houston, Dallas, San Antonio | Houston and Austin in Texas |
| Platform focus | Windows and Microsoft 365, multi-platform | Apple and Mac specialty, plus Windows |
| Pricing model | Published flat, position-based rates | Managed plans, rates not published |
| Satisfaction guarantee | 120 days, no penalty to exit | Not published |
| Year-one rate lock | Yes, no increase in year one | Not published |
| Response standard | Issues triaged in under 10 minutes | No published response SLA |
| Managed phone | Bundled in one contract (3CX) | VoIP and unified communications |
| Compliance | HIPAA compliance built in, layered security | Cybersecurity monitoring, backups, encryption |
| Reach | Three Texas metros, local on-site dispatch | Hundreds of clients across North America |
What is Gravity Systems?
Gravity Systems is an IT services and managed IT provider founded in 1997 by Kent Morris, headquartered in Austin, Texas, with a Houston office on Memorial Drive, additional operations in Phoenix, and nationwide IT delivery. The company built its early reputation on Apple and Mac solutions, and today offers managed IT, IT consulting, outsourced IT, network services, cybersecurity, help desk, Microsoft 365 cloud hosting, Windows and Mac support, and VoIP and unified communications. It serves Houston businesses from its local office and earns consistently positive reviews for responsiveness.
Where Gravity Systems is a strong choice
Let us be fair. Gravity Systems is a legitimate, long-running IT provider, and pretending otherwise would waste your time. It has operated since 1997, which is actually a year longer than Uprite has been in business, so it brings real tenure and a large multi-state client base. Its genuine specialty is Apple and Mac support, a niche most Houston MSPs treat as an afterthought. If your business runs primarily on Macs, employs a creative or design team, or wants a provider with deep Apple experience and a national footprint that reaches beyond Texas, Gravity is a sound choice, and you should get a proposal from both of us.
Houston-dedicated Texas MSP vs an Austin-based national provider
This is the difference that matters most to Houston buyers who want a truly local partner. Gravity Systems is headquartered in Austin and delivers IT services nationwide, with Houston as one market alongside Austin and Phoenix. That national reach is useful for some companies, but it also means Houston is a branch rather than the center of the business.
Uprite is a Houston-invested, independently owned Texas company. Our team, our on-site dispatch, and our roadmap decisions are built around Texas clients in Houston, Dallas, and San Antonio, not spread across the country. When a Houston server goes down at 4 p.m., you want a provider whose entire business is Texas, not one coordinating your ticket from another state.
Pricing: published flat rates vs quote-only managed plans
Gravity Systems prices its managed plans per engagement and does not publish rates, describing its managed services as offering predictable costs without listing a number. That is common in the industry, but every comparison still starts with a sales call before you can see a price. Uprite publishes flat, position-based pricing so you can model your cost early, and our rate is locked for your first 12 months with no increase.
Position-based pricing also fits how most Houston SMBs actually run, where staff carry more than one device and field turnover is high. You are billed around roles and outcomes, not a surprise count of endpoints. For our current numbers, see the Uprite pricing page, and if you already have internal IT and want senior guidance without a full-time hire, our co-managed IT services slot in alongside your team.
Coverage: three Texas metros vs Houston as a branch
Gravity serves Houston from a single local office while running its headquarters in Austin and additional operations in Phoenix. Uprite serves Houston, Dallas, and San Antonio directly, which matters the moment your company opens a second Texas office or hires staff in another metro. One provider, one stack, and one response standard across three Texas markets beats stitching together separate vendors as you grow.
For Houston itself, Uprite covers the metro directly, including Sugar Land, Katy, The Woodlands, Pearland, Pasadena, Deer Park, and League City, with local on-site dispatch. If you later expand within Texas, the same team follows you to Dallas or San Antonio without a new vendor search. We also build HIPAA compliance and layered cybersecurity into every plan, so regulated Houston businesses are covered from day one.
Response, guarantee, and how you leave
Uprite triages every issue in under 10 minutes and routes critical tickets straight to a senior engineer rather than a first-tier queue. Gravity Systems earns strong marks for responsiveness in reviews but does not publish a response SLA, so ask for one in writing during your evaluation. On commitment, the gap is clearer: Uprite backs the relationship with a 120-day satisfaction guarantee, so if you are unhappy inside that window you leave with no penalty, no retention runaround, and no holding your data hostage.
Read that guarantee as a confidence signal, not a giveaway. A provider that makes leaving painless is a provider betting you will not want to. We would rather earn month 13 than trap you in month 2.
Which should a Houston business choose?
Here is the honest split by scenario.
- Pick Uprite if you want a Houston-dedicated Texas partner, published pricing with a year-one rate lock, a 120-day no-penalty guarantee, sub-10-minute triage, managed phone bundled in one contract, or coverage across Houston, Dallas, and San Antonio.
- Pick Gravity Systems if your business is Mac-first, you value its Apple and Mac specialty, or you want a nationwide provider that reaches beyond Texas.
- Get both proposals if you are weighing a Houston-focused Texas MSP against a national Apple specialist. Twenty minutes of comparison, including asking each provider for a response SLA and an exit clause in writing, tells you a lot.
Not sure how to run the evaluation? Our guide on how to choose an IT company in Houston walks through the exact questions to ask, and our managed IT services overview covers what a full-stack partnership should include.
Comparing Uprite and Gravity Systems for your Houston business?
Send us your headcount and your current setup and we will show you the published Uprite pricing against any Gravity Systems proposal, line by line, whether or not you end up switching. Call (866) 570-3065 or request your quote.
Questions Houston teams ask before choosing an MSP
Is Uprite a good alternative to Gravity Systems in Houston?
Yes, especially for Houston businesses that want a locally dedicated Texas partner. Uprite offers published pricing, a 120-day no-penalty guarantee, sub-10-minute triage, managed phone in one contract, and coverage across Houston, Dallas, and San Antonio.
Is Gravity Systems a Houston company?
Gravity Systems serves Houston from a local office but is headquartered in Austin, Texas, with additional operations in Phoenix and nationwide delivery. It has operated since 1997 and built its reputation on Apple and Mac support.
How is Uprite’s pricing different from Gravity Systems’?
Uprite publishes flat, position-based rates and locks them for your first 12 months. Gravity Systems prices its managed plans per engagement and does not publish rates, so you need a sales call to see a number.
Does Uprite support Mac and Apple environments?
Yes. Uprite supports mixed Windows and Mac environments and builds every plan on Microsoft 365, layered security, and HIPAA compliance. Gravity Systems is a stronger fit for shops that are almost entirely Apple-based.
What happens if I switch to Uprite and it does not work out?
You leave inside 120 days with no penalty. Uprite’s satisfaction guarantee includes no early-termination fee, no retention runaround, and no delay returning your data and credentials. The risk of switching is carried by the provider, not you.
How fast does Uprite respond to IT issues?
Uprite triages every issue in under 10 minutes and routes critical tickets straight to a senior engineer. Gravity Systems does not publish a response SLA, so ask for its target response time in writing before you sign.
