Uprite vs Aldridge: Reviews, Pricing, and Which Houston MSP Fits

We checked Aldridge’s own website, its Google profiles, and our own record on October 22, 2026, and rewrote this comparison from what we found. Some of what we published in July was out of date. Aldridge has grown. Aldridge now lists offices in Fort Worth, Austin, and 2 Louisiana cities. It also holds a SOC 2 Type 2 report. We do not. Those corrections sit below, next to the places where we still think Uprite is the better call.

Uprite vs Aldridge at a glance

Every Aldridge figure in this table comes from Aldridge’s own website or its Google Business Profiles as of October 2026. Every Uprite figure comes from our pricing page and our own profiles on the same day. Check them yourself.

What is Aldridge?

Aldridge is a Houston managed IT and cybersecurity provider that sells 2 models, Secure IT Outsourcing for companies with no internal IT staff and Co-Managed IT for companies that already have a team. Dave Aldridge started it in 1984 as a software business, and it switched to flat-fee managed services in 2007. Both models are quote-based.

Its history page is unusually candid about how it got big. Aldridge began buying smaller IT firms in 2012, and the page it runs for MSP owners says it has integrated 17 of them, counts 18 transactions in all, and is “backed by PE.” Patrick Wiley, who joined as the company’s third employee in 2004, is now the chief executive and leads that acquisition work. None of this is hidden.

That explains the map. Aldridge’s home is still Houston, at 2950 North Loop West, but its office list now runs to Irving, Fort Worth, San Antonio, Austin, Renton outside Seattle, and Alexandria and Monroe in Louisiana. Several of those offices began as somebody else’s company. That matters for reviews.

What Aldridge reviews say, office by office

People searching for Aldridge reviews usually want one number. We’d rather show all of them. The profiles differ a lot. Here’s how Aldridge’s Google profiles looked on October 22, 2026, with ours underneath.

Houston is the profile that matters most here, and it’s strong. We read the 40 newest reviews, dated August 2025 through September 2026, and 39 of them are five stars. That is rare. The written ones are short. Reviewers name the technician who fixed the problem and say it happened fast, and one sums it up as Aldridge “always solves our IT issues quickly and efficiently.” That’s a good record by anyone’s measure, and it’s twice our Houston review count. We won’t pretend otherwise.

The weaker profiles tell a narrower story. Fort Worth’s 7 one-star reviews date from 2019 to 2023, and 3 of the 4 with text, all from 2022, describe service after Aldridge bought the reviewers’ old provider, which one names as Tarrant Technology. One cites waits of 2-7 business days to set up a new employee. That was 2022. One San Antonio complaint also points back to an acquisition. Every Fort Worth review since January 2024 is five stars, though, so we’d read those as integration history rather than a current trend.

Two more things before you lean on any of this. Clutch lists Aldridge with zero client reviews, which leaves Google as the review set we could check office by office. And the Indeed and Glassdoor pages that rank for Aldridge review searches are employee reviews. They describe the workplace, not the help desk. Useful, but different.

Our own record gets the same treatment. Uprite’s Houston profile sits at 4.8 from 62 reviews and San Antonio at 4.9 from 43. Southeast Houston is weaker at 4.3 from 12. Dallas has no reviews yet. If you judge scale by review volume, Aldridge wins. By a lot.

Whichever firm you talk to, ask which office will actually serve you. Then read that office’s reviews.

Pricing, a rate card on one side and a per-user number on the other

Aldridge doesn’t publish what its managed plans cost. You book a discovery call, it runs an assessment, and it proposes a solution. That’s normal in this market. It also slows comparison.

What Aldridge does publish is an hourly rate card. As of October 2026 it lists $175 an hour for an L1 technician, $195 for L2, $215 for L3, $225 for a specialist, $250 for a consultant or CIO, $275 for a principal, and $300 for security incident response. Anyone can read it. Its outsourcing page says routine IT projects are included at no extra charge for managed clients, so the card mostly prices work that falls outside an agreement, such as a project nobody scoped or an after-hours incident on a server the contract never covered.

Uprite prints its plans instead, on the Uprite pricing page. No call needed. Fully managed IT starts at $138 per user per month and co-managed IT at $100. A 25-person office on the fully managed plan pays about $3,450 a month plus licensing, and that first-year rate can’t go up. Our remote-only IT Essentials plan is cheaper at $91, but it caps support at 8 hours per user per month during business hours, so read the tier before you hold it up against anyone else’s quote.

Here’s a reference point neither company’s site gives you. The Bureau of Labor Statistics puts the mean wage for a computer user support specialist in the Houston metro at $30.14 an hour in its 2025 survey, across 12,840 people doing that job. Benefits and payroll costs add about 43% on top of wages in private industry, per the BLS employer compensation series for the second quarter of 2026, so a fully loaded in-house support hour lands near $43. Keep that number handy.

An MSP’s $175 hour isn’t comparable to that. Nor should it be. It carries the bench, the tooling, management, and after-hours cover. But it does tell you what an unplanned project or a bad night costs if it lands outside the contract, and that’s the number to pin down.

So ask Aldridge one thing in writing. Which work is in the flat fee, and which gets billed from the card?

Security and compliance, where Aldridge is ahead on paper

This is the part where we’d send some buyers to Aldridge. Its site says it has completed a SOC 2 Type 2 audit of its own operation. Our SOC 2 Type 1 (2023) dates from May 2023 and hasn’t been renewed. A Type 2 report tests whether controls worked over a stretch of months, while a Type 1 looks at their design on a single date, as the AICPA’s SOC 2 overview explains. If your customers or your insurer want a current Type 2 report from the provider itself, Aldridge can hand one over and we can’t. That gap is real.

Aldridge also sells a packaged program it calls Compliance-as-a-Service. The scope is clear. It’s built on CIS Controls Implementation Group 1, with an annual risk assessment, up to an hour a month with a security specialist, policy sign-off tracking, and help with up to 3 customer security questionnaires a year. HIPAA, PCI DSS, the NIST Cybersecurity Framework, the FTC Safeguards Rule, and CMMC 2.0 Level 1 come as add-ons.

That baseline is a sensible pick in Texas. Senate Bill 2610 shields businesses with fewer than 250 employees from exemplary damages after a breach if they can show a qualifying security program was running at the time, and for firms with 20 to 99 employees the statute names CIS Implementation Group 1 as part of the bar. That is a real advantage. Our Texas SB 2610 compliance guide walks through each tier.

Check 2 limits with Aldridge. Its own page says the program supports, but doesn’t by itself satisfy, the HIPAA Security Rule or the FTC Safeguards Rule. And the CMMC add-on is Level 1, which covers federal contract information only, so a defense supplier handling controlled unclassified information needs more. Level 2, usually.

Day to day, both firms offer round-the-clock coverage. Neither firm skimps here. Aldridge sells its security monitoring in Standard and Advanced tiers on top of its managed plans, and the Advanced tier adds a custom security program run by a senior security consultant. Uprite’s $40 MSSP Security Focus plan includes SIEM and SOC monitoring, and our cybersecurity solutions page lists what each layer covers.

Ownership, a private-equity acquirer and an independent 42-person team

Aldridge is open about the plan. Its site invites MSP owners to “sell, grow, or retire with Aldridge,” and its page for them lists the shared services it takes over after a deal, from marketing and finance to staffing. That’s how it reached 140 people. Growth by purchase works.

Clients gain something. A bigger firm can staff a 24/7 security team and keep specialists on payroll that a smaller one would contract out. The cost tends to show up during integrations, when tools, ticket systems, and sometimes people change at once. The 2022 Fort Worth reviews are what that looks like from the client’s chair. Size cuts both ways.

Uprite has worked in Texas since 1999, employs 42 people, and has no private-equity sponsor. Don’t treat that as a promise of anything. Ask both of us how long the engineer on your account has been there, and what changed the last time either firm bought or merged with someone. Fair questions, both.

Coverage, and Aldridge reaches further

Aldridge covers more ground. Both firms work in Houston, Dallas, Fort Worth, and San Antonio. Same 4 metros. Aldridge adds Austin, the Seattle area, and 2 Louisiana cities. Uprite stays inside those 4 Texas metros on purpose, and each has its own page if you want the detail for Dallas, Fort Worth, or San Antonio.

Inside Houston the gap narrows. Aldridge lists 32 suburbs it serves, from Katy to Galveston. Uprite runs 2 Houston offices, one on Westheimer and one on Space Center Boulevard near Clear Lake, so both the Galleria side of town and the Bay Area suburbs around NASA have an Uprite office close by.

Got staff in Washington or Louisiana? That’s a real reason to pick Aldridge.

Response time, price lock, and how you leave

Uprite’s first response averages about 5 minutes. That’s a measured average, not a contract term, so ask for the written SLA separately. Get it signed. Ask how it is measured. Aldridge doesn’t publish a response time on the pages we read, although its Houston reviews mention speed often enough that it’s clearly a strength.

On commitment, Uprite guarantees your first-year rate won’t rise, and if you’re not satisfied within 120 days you can get out of the contract. We couldn’t find a published guarantee or exit term from Aldridge. We looked. That doesn’t mean it won’t offer one. It means you should ask before you sign, and our guide to MSP contract terms in Houston lists the clauses worth reading twice.

Phones are the other practical difference. Uprite runs managed phone service in Houston, mostly on 3CX, under the same contract as your IT, so a dead desk phone and a locked-out laptop go to the same help desk and land on the same monthly bill. One fewer vendor. Phone service isn’t on Aldridge’s service menu.

Where Aldridge is the better choice

We mean this list. If one of these describes you, get an Aldridge proposal.

• You have people in Austin, the Seattle area, or Louisiana and want one provider covering every office, which Aldridge can do and we can’t.
• Your customers ask for your IT provider’s own SOC 2 Type 2 report.
• You want a named Principal Consultant keeping an 18-24 month IT roadmap and budget, the way Aldridge runs its managed accounts.
• You’re a Texas firm of 20 to 99 people that wants a packaged CIS IG1 program for SB 2610 and your cyber insurance renewal.
• You’d rather rent firewalls, switches, and wireless monthly. Aldridge sells that as Network-as-a-Service.
• Review depth matters to you. 132 Google reviews in Houston is a deep record.

Aldridge alternatives in Houston

If you landed here weighing Aldridge alternatives, Uprite is one option, not the only one. Shop around. Our ranking of the top 10 managed IT service providers in Houston scores Aldridge next to other local firms, and our side-by-side of Houston MSPs compared breaks out reviews, response times, and contract terms.

Uprite fits best when you want to see a price before a sales call, you want the exit clause in writing, and your offices are in Houston, Dallas, Fort Worth, or San Antonio. Already with Aldridge and thinking about leaving? Our guide to switching MSPs without downtime covers the handover order, credentials first.

Questions to put to both firms before you sign

Run the same list past both of us. Written answers will tell you more than any comparison page, this one included, and our guide on how to choose an IT company in Houston adds a few more. Compare the answers.

• Which office and which engineers will support us, and how long have they worked for you?
• What’s inside the flat fee, and what gets billed by the hour?
• What’s your written response time for a critical ticket?
• Can we see your current SOC 2 report, and what type and date is it?
• If we leave in year one, what does it cost, and how do our data and admin credentials come back?
• Who owns the company, and what changed after your last acquisition?

Uprite vs Aldridge, the questions Houston buyers ask

Is Uprite a good alternative to Aldridge in Houston?

What do Aldridge’s Google reviews say?

How much does Aldridge charge?

Is Aldridge bigger than Uprite?

Does Aldridge have SOC 2 certification?

Which Texas cities do Uprite and Aldridge both cover?

What happens if I switch to Uprite and it doesn’t work out?